FAQ

GENERAL

How to start using my Travelwifi SIM?

To start follow the steps below:

  1. Turn off your phone and remove your SIM card
  2. Carefully remove your TravelWiFi SIM from the container card and insert it into your cell phone as indicated in your cell phone manual.
  3. Turn on your phone.
  4. If the phone asks for an unlock PIN or tells you 'Invalid Sim', the device is locked and you have to unlock your device.
  5. You must ensure that mobile data is active. Review these settings in the manual.

How do I activate the data plan?

For Adventure, Explore or Voyage Sims:

The data plan will begin to operate automatically with the first Sim connection to networks in a country where this plan works. Upon activation you will receive an SMS confirming the activation and start counting the days and MB of the plan.

How can I change my local operator?

Changing the local operator can be a good solution if you are experiencing little or no signal.

If you are using on iOS (iPhone), to change operators you must follow the following steps:

  1. Select the Settings icon
  2. Operator
  3. Deactivate the automatic selection of Operators
  4. Wait for the operators to look for and choose another that is part of our worldwide network.

If you are using Android, to change operators you must follow the following steps:

  1. Select the Settings icon
  2. More Networks, Mobile Networks or More Settings
  3. Mobile Networks
  4. Network Operators
  5. Wait for the phone to search for available operators and choose another that is part of our worldwide network.

IMPORTANT: If you change your country, your phone will continue to search for the same operator you selected manually, so it is important that you let your phone search for operators automatically.

PAÍSES CUBIERTOS

In which countries can I connect with my SIM?

Across our different SIM packages the following destinations are available:

Andorra, Argentina, Armenia, Australia, Austria, Azerbaijan, Azores, Belarus, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech.Rep, Denmark, Dominican Republic, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guatemala, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, South Korea, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Montenegro, Netherlands, New Zealand, Nicaragua, Norway, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Russia, San Marino, Singapore, Slovakia, Slovenia, Spain, St. Barthelemy / St. Martin Island, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, U.A.E, United Kingdom, Uruguay, USA, Vatican city, Vietnam

Data Consumption

How can I lower my mobile data consumption?

To reduce your data consumption you can follow the steps below:
iOS: Go to Settings -> Cellular Data.

Within this menu you can see a list with all your applications, this list allows you to activate or deactivate the mobile data consumption of each application so it is recommended to deactivate all but those that you will use on your trip.

Android: Go to Settings -> More, More Networks or Networks or you can also be in Settings -> Data usage.

In this section you can find the list of your applications and you can deactivate the use of mobile data of each one. We recommend deactivating all applications and leaving only those that you will use on your trip.

SOLUCIÓN DE PROBLEMAS

My phone does not recognize my SIM - what can I do?

First you must remember that your phone can take up to 5 minutes to read your SIM once you have placed the SIM in the phone, to find the networks and to activatw. If your phone still cannot read the SIM pleased check if your device is unlocked. If your device is unlocked, check if your SIM is correctly placed in the phone. If your phone still can’t read the SIM, please Ponte en contacto con nosotros

GARANTÍA DE SATISFACCIÓN

¿QUÉ ES LA GARANTÍA DE SATISFACCIÓN DE Travelwifi?

Lo entendemos; mientras viajes, tener Internet es fundamental para estar al día con el trabajo a distancia, para mantener el contacto con personas importantes y para evitar perderse. También es importante no perder la pista a la actualidad deportiva, publicar cosas en Instagram y ver qué hacen tus amigos en línea :-)

Por eso, nuestra misión es garantizar que tu experiencia con nuestro servicio sea impecable para mejorar tu viaje.

If for whatever reason your travel plans change or are cancelled, if you want to amend your order, or you have any concerns about your SIM - our promise is to address and resolve everything proactively, effectively and for free!

Y queremos que confíes en que, si las cosas no salen como lo habías planeado, nuestro equipo de atención al cliente 24/7 siempre estará ahí para ayudarte y hará todo lo posible por solucionar cualquier situación inesperada... y no dudes en pedirles lo imposible, se enorgullecen de resolver situaciones complejas para hacer que vuelvas a sonreír.

¡Eso es lo que viajar debería ser!